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Cancellation Policy
Understanding refunds and cancellations
Our cancellation policy is designed to be fair to both guests and hosts. The specific terms depend on the listing and are displayed during checkout.
General Guidelines
- Cancellations made before the host confirms are fully refundable.
- Once confirmed, the refund amount depends on how far in advance you cancel.
- No-shows are not eligible for refunds.
- Caution fees are refunded after the booking is completed without damage.
This is a summary. Full cancellation terms are shown on each listing and at checkout.
Need more help?
Our support team is available to assist you with any questions about cancellations.
Contact Support