Privacy Policy

Last Updated: 13th September 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support.
  • Personal information including name, email address, phone number, and payment information
  • Property information for hosts including address, photos, and descriptions
  • Booking and transaction history
  • Communications between users and with our support team

How We Use Your Information

We use the information we collect to:
  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative information and service updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions

Information Sharing and Disclosure

We may share your information in the following situations:
  • With other users as necessary to facilitate bookings (e.g., contact information between hosts and guests)
  • With service providers who assist us in operating our platform
  • When required by law or to protect our rights and safety
  • In connection with a business transfer or merger

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

Your Rights and Choices

You have the right to:
  • Access and update your personal information through your account settings
  • Request deletion of your personal information
  • Opt out of promotional communications
  • Request a copy of your personal information

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our services.

Third-Party Services

Our platform may integrate with third-party services such as payment processors and analytics providers. These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
We will respond to your inquiry within a reasonable timeframe.