My host is not here. What can I do?

Open the booking and tap My host is not here. You can say what happened; your host and our team can read it. Then tap Report and cancel, or Keep waiting if you would rather wait.

Reporting cancels the booking and refunds everything you paid, including fees. It cannot be undone. For a booking with several sessions, it cancels all of them.

You can report from your start time until the session ends or the day ends, whichever comes first. With several sessions, you can report only during the first one. It is not available after you check in, while another cancellation request is open, or during a payment dispute; in those cases, email support.

If the report seems to fail, refresh the booking before trying again, because it may have gone through. Our team can review what happened.